Active listening is a learnable skill,. in this session we identify what it is, how to consistency achieve it and remove obstacles that prevent us from actively listening.

We also spend time focusing on different questioning techniques,  how and when to use them to control the conversation and ensure we build trust. 

Outcomes of the session;

• Clear understanding off what active listening is 
• Practical tools to enable delegates to do this consistently
• Comfortable using different questioning techniques and the questioning funnel
• Opportunity to practice and receive feedback
• Awareness of where they are currently succeeding and need to improve 

 

Approximate length of session;

 

2-3 hours with breaks 

 

Can be delivered in person or remotely